This Privacy Policy explains how Pawtrica Distribution LLC ("Pawtrica," "we," "us") collects, uses, shares, and protects information about you when you visit pawtrica.com or interact with our business. By using this website, you agree to the practices described below.
1. Information we collect
We collect two types of information:
- Information you provide. When you submit a contact form, request a quote, or open a wholesale account, we collect details such as your name, company name, email address, phone number, business address, and any message content you send us.
- Information collected automatically. Like most websites, we may collect standard web analytics data including your IP address, browser type, pages visited, and time spent on the site. This helps us understand how visitors use our website.
2. How we use your information
We use the information we collect to:
- Respond to inquiries, quotes, and customer service requests;
- Process and fulfill wholesale orders;
- Verify resale status and manage accounts;
- Send order updates and important account notices;
- Improve our website, products, and services;
- Comply with legal and regulatory obligations.
3. Sharing of information
We do not sell, rent, or trade your personal information. We share information only in the following circumstances:
- With service providers who help us operate (e.g., payment processors, shipping carriers, IT providers), bound by confidentiality obligations;
- When required by law, subpoena, or legal process;
- In connection with a merger, acquisition, or sale of assets.
4. Cookies and analytics
We use cookies and similar technologies to keep the site functional and to measure aggregate usage. You can control cookies through your browser settings. This website does not currently use third-party advertising cookies.
5. Data retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, to maintain accounts and transaction records, and to comply with applicable legal requirements.
6. Security
We take reasonable administrative, technical, and physical measures to protect your information, including encryption in transit and restricted access to personal data. No method of transmission over the internet is 100% secure, but we work hard to protect your data.
7. Your rights
Depending on your state of residence (including, for example, under the California Consumer Privacy Act), you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, contact us at privacy@pawtrica.com.
8. Children's privacy
This website is a B2B service and is not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
10. Contact us
If you have questions about this Privacy Policy, please contact us at:
Pawtrica Distribution LLC
1200 Distribution Parkway, Suite 400
Austin, TX 78758, USA
privacy@pawtrica.com
+1 (512) 555-0199